This article was previously published under Q310740
On a computer that has a Creative Technology Audigy sound card installed, you may receive the following error message on a blue screen after you upgrade the computer from Microsoft Windows 2000 to Windows XP:
Arguments: Arg1: c0000005, The exception code that was not handled Arg2: f80ef98c, The address that the exception occurred at Arg3: f02f3b94, Trap Frame Arg4: 00000000
The four parameters in the parentheses may vary, depending on the configuration of your computer.
This behavior occurs because the Windows 2000 device driver for the Audigy sound card is not compatible with Windows XP, and Windows XP does not include an updated device driver for the Audigy sound card.
To resolve this behavior, contact Creative Technology, Ltd. (Creative Labs) to obtain an updated audio device driver. Visit the following Creative Americas Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site: