Exchange ActiveSync device doesn't keep messages for 30 days as configured

Symptoms
You configure an Exchange ActiveSync device to keep messages for 30 days. On the initial sync, 30-day-old messages are available. However, the next day, you notice that the oldest items have been removed. The oldest item is now less than 30 days old.
Resolution
To fix this issue, install Cumulative Update 11 for Exchange Server 2013.
Status
 Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3107781 - Last Review: 12/15/2015 18:11:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

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