Article ID: 310794 - View products that this article applies to.
This article was previously published under Q310794
When you start Microsoft Windows XP, you may receive the following error message:
A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80070002.
This issue can occur if one of the following conditions is true:
NOTE This issue can be caused by any software that changes the default security provider. It is not limited to Dell computers or to the Dell Assistant software.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this issue, use the appropriate method.
Reset the default security provider in Windows XPTo reset the default security provider in Windows XP, delete the relevant registry keys in the Windows registry. To do this, follow these steps:
Reset the drive letter of the system driveUse Registry Editor to change the drive letter of the system drive back to its original value. Edit the following registry key to change the value of the system drive:
For additional information and steps detailing the exact procedure to rename the system drive letter, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/223188/ )How To Restore the System/Boot Drive Letter in Windows
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 310794 - Last Review: September 23, 2011 - Revision: 5.0