Article ID: 310842 - View products that this article applies to.
This article was previously published under Q310842
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If you create several custom print forms on a print server and use a custom form for default printing, the form that is used for default printing may not be the form that you expect if you change a form parameter.
User forms are saved in the following registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\FormsWhen you create a new form, the values are:
Size: 40 0D 03 00 18 61 04 00After you change a parameter, the values are:
ImageableArea: 64 00 00 00 00 00 00 00 40 0D 03 00 18 61 04 00
cFormOrder: 01 00 00 00
Flags: 00 00 00 00
Size: A4 0D 03 00 7C 61 04 00Note that the cFormOrder value is incorrect after you modify a form.
ImageableArea: 64 00 00 00 00 00 00 00 A4 0D 03 00 7C 61 04 00
cFormOrder: 9E A3 00 01 <-- incorrect data
Flags: 00 00 00 00
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------------- 27-Nov-2001 05:30 5.0.2195.4690 247,568 Localspl.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(https://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
Article ID: 310842 - Last Review: February 28, 2014 - Revision: 3.6