This article was previously published under Q310887
This article has been archived. It is offered "as is" and will no longer be updated.
When you use an Earthlink dial-up networking connection to send mail through another Internet service provider (ISP) or e-mail account, you may receive the following error message:
Error 0x800ccc0e. Cannot connect to Server.
To resolve this behavior, replace the Simple Mail Transfer Protocol (SMTP) server for the other ISP or e-mail account with the Earthlink SMTP server (mail.earthlink.net). To do this, follow these steps:
Start Outlook Express.
On the Tools menu, click Accounts.
Click the Mail tab.
Select the other ISP or e-mail account.
Click the Servers tab.
Change the server information for Outgoing mail (SMTP) to mail.earthlink.net.