"STOP 0x000000CE in Dxapi.sys" Error on Computer Where Video Adapter Has TV Tuner or Video Capture Feature

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q310899
This article has been archived. It is offered "as is" and will no longer be updated.
After you start a computer where the video adapter has the TV tuner or video capture feature, the computer may generate the following error message on a blue screen:


0xHEXNUM1, memory referenced

0xHEXNUM2, value 0 = read operation, 1 = write operation

0xHEXNUM3, If non-zero, the instruction address which referenced the bad memory address.

The four parameters within the parentheses vary, depending on the configuration of the system.
This issue can occur if a Windows 2000 version of a device driver replaces the Windows XP version of the device driver. This replacement can happen without your knowledge if you install DVD or TV tuner software or programs from an older CD-ROM that installs drivers that are not designed for Windows XP.

This issue has been documented to occur with the ATI Technologies and the 3dfx Voodoo 3500 device drivers and could also occur with other video cards.
To work around this issue, reinstall updated DirectX device drivers that are designed to work with Windows XP.

If the Windows XP CD-ROM does not include device drivers for your device, look for updated drivers on the Microsoft Windows Update Web site. If updated drivers are not yet available there, look on the device manufacturer's Web site, or contact the manufacturer by phone to ask about updated drivers.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact the manufacturer, visit the following Microsoft Web site:

Article ID: 310899 - Last Review: 12/07/2015 08:03:59 - Revision: 2.1

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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