"The public group cannot be displayed" error when you change members of a distribution list in Outlook

Symptoms
When you click Modify Members in Microsoft Outlook to change the membership of a distribution list, you may receive the following error message:

The public group cannot be displayed. The operation failed.
Cause
This issue may occur when you have more than one Exchange account added to your Outlook profile.
Resolution
To resolve this issue in Outlook 2010, install the September 8, 2015, update for Outlook 2010. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

3085522 September 8, 2015, update for Outlook 2010 (KB3085522)

Microsoft is researching this problem in Outlook 2016 and Outlook 2013 and will post more information in this article when the information becomes available.
Workaround
If you're running Outlook 2010 but can't install the update that's mentioned in the "Resolution" section, or if you're running Outlook 2016 or Outlook 2013, you can work around the issue by using one of the following methods.

Method 1: Use Outlook Web App to change the distribution list

  1. Log in to Microsoft Outlook Web App (OWA).
  2. Select Settings  > Options > Groups.

    Note If Groups does not exist under Options, click Other, click Go to the earlier version, and then click Groups.
  3. Under Distribution groups I own, select the distribution group that you want to edit, and then select Edit.
  4. Click Membership, and then change the group as needed.
  5. When you're finished, click Save.

Method 2: Remove the additional Exchange account from Outlook


  1. Click File, click Account Settings, and then click Account Settings.
  2. On the E-mail tab, select the additional Exchange account, and then click Remove.
  3. Click Close, and then exit and restart Outlook.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Vlastnosti

ID článku: 3109847 - Poslední kontrola: 11/13/2015 18:16:00 - Revize: 3.0

  • KB3109847
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