Article ID: 311056 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
The size of an enhanced metafile (EMF) image changes when you do the following:
OverviewThis problem occurs because enhanced metafile images record their settings based only on the current screen resolution. When the screen resolution changes, Microsoft Word uses the new screen resolution to recalculate the size of the enhanced metafile image.
Technical DetailThe following is a technical description of the problem:
Enhanced metafile images record their size when they are rendered on the target device, and they also record the characteristics of the target device. On a printer device, the rendered image size matches the size of the document. On a screen device, there can be a significant difference between the rendered size and the document size, because the screen's physical characteristics (resolution) frequently do not match the logical characteristics that Windows uses.
An enhanced metafile header records the following four pieces of information (with examples):
NOTE: The original image size was 25.4 mm x 25.4 mm.
When an enhanced metafile image is recorded, either the size is specified explicitly by the generating program, or the size is automatically calculated by the operating system from the first three values.
Microsoft Office uses the first two values and the final value to work out the size of the enhanced metafile image in target device pixels: 1024 * 70.01 / 320, 768 * 80.01 / 240 or 225 x 257. Therefore, you can work out the "logical" size of the enhanced metafile by using the screen size's logical dpi - typically 96 (small fonts) or 120 (large fonts). In this case, (using the example figures):
96 dpi display: 59.53 mm x 67.73 mm (2.34" x 2.67")Unfortunately, the enhanced metafile image does not record the logical dpi of the target device. Microsoft Word must "guess" that the logical dpi is the same as that of the current device. Word uses the characteristics of the current device, instead of the recorded ones, to minimize any errors that this may introduce. For example, if the current device is 1280 x 960 pixels with the standard size of 320 mm x 240 mm:
120 dpi display: 47.63 mm x 54.19 mm (1.88" x 2.13")
96 dpi display: 74.09 mm x 84.68 mm (2.92" x 3.33")These changes result in different aspect ratios for the enhanced metafile image. The operating system is getting numbers (320, 240, 1280, 1024) that are inconsistent, so the operating system records an inconsistent HIMETRIC value for the frame.
120 dpi display: 59.28 mm x 67.74 mm (2.33" x 2.67")
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this fix should have the following file attributes or later:
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name ---------------------------------------------------------- 14-Jan-2002 20:22 n/a 1,921,152 Mso9.msp 15-Jan-2002 01:34 n/a 4,031,644 Mso9_admin.msp 06-Jul-2001 11:11 n/a 2,882 Readme.txt
Date Time Version Size File name ---------------------------------------------------------- 12-Jan-2002 11:46 18.104.22.16810 5,595,185 Mso9.dll
NOTE: To work correctly, this fix requires a registry key change. You must add the following registry key to activate the correction made by this hotfix:
To work around this problem, restore the screen size in the Windows 2000 display settings to one in which the image appears the size that you want.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).