Article ID: 311804 - View products that this article applies to.
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When you log on to a Terminal Services session, your computer may stop responding (hang) while your user settings are being loaded. If you log on to the local computer, you may receive the following Stop error message:
Windows 2000To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this fix should have the following file attributes or later:
Date Time Version Size File name ---------------------------------------------------------- 06-Nov-2001 12:48 5.0.2195.4572 222,480 Gdi32.dll 06-Nov-2001 12:48 5.0.2195.4272 731,920 Kernel32.dll 25-Jun-2001 18:17 188.8.131.52 47,808 User.exe 06-Nov-2001 12:48 5.0.2195.4314 402,192 User32.dll 06-Nov-2001 12:48 5.0.2195.4345 371,984 Userenv.dll 27-Sep-2001 15:00 5.0.2195.4426 1,731,536 Win32k.sys 30-Oct-2001 18:17 5.0.2195.4575 178,960 Winlogon.exe 06-Nov-2001 12:48 5.0.2195.4602 243,472 Winsrv.dll
Windows XPMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Windows 2000Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
296861For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
(https://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 311804 - Last Review: January 12, 2015 - Revision: 1.0