Your Computer May Hang If You Unexpectedly Remove a PC Card Storage Device While the Computer Is in Standby

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
If you remove a PC Card storage device while the computer is in standby or hibernation, the My Computer window may be displayed in a black or white window, and the computer may stop responding (hang) when it resumes. This problem can occur with PC Card storage devices such as CompactFlash, Flash ATA card, and Memory Stick devices.
This problem may occur if My Computer or any other Windows Explorer-based tool that refers to the storage device is running when the computer enters standby or hibernate, and if your computer is configured to return directly to the desktop when it resumes. The computer hangs because the Windows Explorer disk-verification process is triggered before Windows can complete the surprise-removal process.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name   --------------------------------------------------   04-Jan-2002  14:13  5.1.2600.26  86,912  Atapi.sys				

To work around this problem, turn on the Prompt for password when computer resumes from standby option in the Power Options tool in Control Panel. If you turn on this option, the computer returns to a password screen instead of to the desktop even if My Computer or Windows Explorer is running. To configure this option:
  1. Click Start, and then click Control Panel.
  2. Click Performance and Maintenance, and then click Power Options.
  3. Click the Advanced tab.
  4. Click to select the Prompt for password when computer resumes from standby check box, and then click OK.
If you do not use a password to log on to Windows, the computer returns to a screen that prompts you to select the user account that is in use.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 311822 - Last Review: 01/12/2015 19:11:48 - Revision: 1.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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