This article was previously published under Q311860
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After you install the post-Windows NT 4.0 Service Pack 6a (SP6a) Security Rollup Package (SRP) on a Hewlett-Packard computer with Hewlett-Packard NTLock installed, you may receive any of the following error messages when you reboot the computer:
winlogon.exe - DLL Initialization Failed Initialization of the dynamic link library C:\WINNT\System32\HPSmartF.dll failed. The process is terminating abnormally.
HPolLock.exe - DLL Initialization Failed Initialization of the dynamic link library C:\WINNT\System32\HPSmartF.dll failed. The process is terminating abnormally.
WIxInitialize HP Gina specific initialization failed: Disable ALL HP Lock features.
If you uninstall NTLock properly before you install the SRP, the computer boots correctly and remains stable. However, the HPGate service does not start properly and you receive repeated "failed service" notifications every time you start the computer. If you then install the latest NTLock software, the computer does not boot properly and you may receive any of the error messages.
The SRP exposes an issue with Hewlett-Packard Entlk 2.2a and earlier versions of NTLock (Hpgate.sys) that is available from any of the following Hewlett-Packard sources:
If TopTools is not installed, install the updated version of NTLock before you install the SRP.
For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)
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