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Cannot Use Network Printer If Your Password Is Not Saved

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q312055
SYMPTOMS
If you do not have direct access to a printer, but you do have a user account and password that does have access, you may be unable to print to the same network printer the next time you log on to the computer, and you may receive one of the following error messages:
  • Access is denied.
  • The RPC server is unavailable.
  • Could not start print job
If you check the status of the network printer in the Printers folder, it may appear as:
Access denied, unable to connect
CAUSE
This problem can occur if you did not check the Remember my password check box when you initially provided your credentials to connect to the printer. The spooler will not prompt you to provide alternate credentials again. When authentication fails with the credentials you used to log on, an error is generated.
RESOLUTION
To work around this problem, click to select the Remember my password check box when you initially connect to the printer so the credential manager will save the proper user name and password to connect to the resource. If you have already set up the printer, delete the printer, and then reconnect to it to receive the prompt again.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
It is important to understand that this problem is not necessarily a security risk because the user must still provide their user name and password in which they saved the credentials to access the printer. If you save administrator credentials under a local user account on a publically accessible computer that has a blank password, this is a considerable security risk. However, if you save a "Print Operator" password under a standard domain account that also belongs to you, this may potentially not be an additional security risk.

However, the best solution is to give the user that is logged on direct access to the shared printer, log on as a user that has access to the shared printer or in the case of a Remote Access connection, having the credentials used to log on to the Remote Access session be the same as credentials that will be used for resources on the remote network.
Properties

Article ID: 312055 - Last Review: 12/11/2001 10:19:00 - Revision: 1.1

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kberrmsg kbnetwork kbprb kbprint KB312055
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