Article ID: 312238 - View products that this article applies to.
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If you try to use the Office Address Book after you upgrade to any of the programs listed in the "Applies To" section, the Office Address Book may be empty. Entries that existed before you upgraded may no longer be visible.
This behavior occurs if both of the following conditions are true:
To upgrade the Office Address Book, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how to import address books, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/312205/EN-US/ )MacWDX: Word X Imports the Address Book from a Version of Word Earlier Than Word 2001
Article ID: 312238 - Last Review: January 12, 2015 - Revision: 5.0