Article ID: 312362 - View products that this article applies to.
This article was previously published under Q312362
When your server is under a heavy load, the Server service may repeatedly log the following error (in the System Event log) that indicates that the server is out of paged pool memory:
Source - SRV
Type - Error
Event ID - 2020
The server was unable to allocate from the system paged pool because the pool was empty.
0000: 00040000 00540001 00000000 c00007e4
0010: 00000000 c000009a 00000000 00000000
0020: 00000000 00000000 0000000b
Several factors may deplete the supply of paged pool memory. Enabling pool tagging and taking poolsnaps at different time intervals may help you to understand which driver is consuming paged pool memory. If the poolsnaps indicate that the MmSt tag (Mm section object prototype PTEs) is the largest consumer and paged pool memory has been depleted or the system is logging error event 2020s, there is a large probability that there are a very large number of files that are open on the server. By default, the Memory Manager tries to trim allocated paged pool memory when the system reaches 80 percent of the total paged pool. Depending on the system configuration, a possible maximum paged pool memory on a computer can be 343MB and 80 percent of this number is 274MB. If the Memory Manager is unable to trim fast enough to keep up with the demand, the event that is listed in the "Symptoms" section of this article may occur. By tuning the Memory Manager to start the trimming process earlier (for example, when it reaches 60 percent), it would be possible to keep up with the paged pool demand during sudden peak usage, and avoid running out of paged pool memory.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
The following tuning recommendation has been helpful in alleviating the problem:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 312362 - Last Review: September 11, 2011 - Revision: 11.0