Article ID: 312478 - View products that this article applies to.
This article was previously published under Q312478
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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
When you attempt to start your computer, an error message similar to the following may appear:
A required file AMSVCR.DLL cannot be found.
This problem can occur if you have removed America Online (AOL) software from your computer, but items that are associated with the America Online software still exist in the Startup group.
To work around this problem, remove all of the America Online-related items from the Startup group. To do this, follow these steps:
To resolve this problem, contact America Online for information about removing these items.
For information about how to contact America Online, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Article ID: 312478 - Last Review: October 24, 2013 - Revision: 1.2