Error "Sorry, something went wrong..." when using CRM App for Outlook

Symptoms
When attempting to use the CRM App for Outlook, you receive the following message:

"Sorry, something went wrong. Please try again, or restart the app."
Cause
This error can occur if a request to the Exchange web services times out after 30 seconds.
Resolution
Try restarting the app by clicking the Dynamics CRM button. If the issue still occurs and you are using Outlook Web Access (OWA), try restarting your web browser.
More information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3124915 - Last Review: 12/14/2015 22:51:00 - Revision: 1.0

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