This article was previously published under Q312596
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
When a new user attempts to start a Microsoft Office program, the Windows Installer may start and attempt unsuccessfully to install the program.
This issue may occur if certain Office registry keys are missing. If the user starts an Office program by double-clicking an Office document, rather than by using the program name on the Start Menu, Office does not create the keys. Windows Installer starts and then attempts to repair these key. However, the Office installation point on the network is not available, and therefore, the installation is unsuccessful.
To work around this behavior, use the following methods in the order provided.
Method 1: Copy the Installation Files to the Local Computer
Copy the Office 2000 installation files from the administration point to a folder on the local computer. Now new users can gain access to the source files if they need them. If this method works, you do not have to go to method 2.
Method 2: Edit the Registry, and Then Copy an Administrator's Profile
Use the following method only as a last resort. This method may affect other programs on your computer. After following the steps in this method, you may have to reconfigure or reinstall other programs on your computer.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To copy an administrator's profile to the default user group, follow these steps:
Log on to the local computer as an administrator for whom the correct profile settings are configured.
Microsoft Office 2000 Premium Edition, Microsoft Office 2000 Professional Edition, Microsoft Office 2000 Standard Edition, Microsoft Office 2000 Small Business Edition, Microsoft Office 2000 Developer Edition, Microsoft Access 2000 Standard Edition, Microsoft Excel 2000 Standard Edition, Microsoft FrontPage 2000 Standard Edition, Microsoft Outlook 2000 Standard Edition, Microsoft PowerPoint 2000 Standard Edition, Microsoft Word 2000 Standard Edition