Office 2013 applications may hang or crash after installing updates

After installing the November 10, 2015 update for Office 2013 (KB3101360) or the December 8, 2015 update for Office 2013 (KB3114333), Office applications may hang or crash. This can affect one or more Office applications, such as Outlook 2013, Word 2013, Excel 2013, OneNote 2013, PowerPoint 2013, and others.

To resolve this issue, install the January 12, 2016 update for Office 2013. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

3114486 MS16-004: Description of the security update for Office 2013: January 12, 2016

If you can't install the update that's mentioned in the "Resolution" section to fix this issue, you can work around the issue by disabling the Microsoft Internet Explorer Automatically detect settings or Use automatic configuration script options and instead configure static Proxy server Address and Port.

Use a proxy server for your LAN

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 3129881 - Last Review: 01/19/2016 22:58:00 - Revision: 4.0

Microsoft Excel 2013, Microsoft OneNote 2013, Microsoft Outlook 2013, Microsoft PowerPoint 2013, Microsoft Word 2013

  • KB3129881