Article ID: 313022 - View products that this article applies to.
This article was previously published under Q313022
On a Windows XP-based computer, if you are using a Creative Labs Sound Blaster Live! sound card, the computer may seem to play sounds but you do not hear any audio playback.
This issue can occur because of an incompatibility between the playback configurations of the sound card driver and the settings in the Windows XP volume controls; you can configure both the sound card software and the Windows XP volume controls to use either analog output or digital output.
To resolve this issue, you may need to change the output setting from digital to analog in the Windows XP volume controls:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
An update for the driver that is included with Windows XP is available for download from the Windows Update Web site. The version that is currently available is the Windows Driver Model V. 5.1.2601.0 for the Sound Blaster Live! sound card. To download and install the updated driver, go to the following Microsoft Web site:
http://www.update.microsoft.com/microsoftupdate/v6/default.aspxIf you are using a retail version of the Sound Blaster sound card, you may need to download the latest driver from the Sound Blaster Web site:
http://www.creative.com/soundblaster/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Creative currently has the following Sound Blaster sound cards for Windows XP-compatible drivers:
After you install the Sound Blaster sound card software, you may need to turn off the Digital Output Only option for the Sound Blaster Live! mixer:
NOTE: For additional assistance with the Sound Blaster audio mixer or with additional software installations, refer to the manufacturer.
If you have a Gateway computer with the OEM version of Sound Blaster, you may need to install the updated driver that is available from the Gateway Web site; you can also try using the Sound Blaster Live! Value basic driver version 3510.0.0.0 from the Gateway Web site for the Sound Blaster Live! Value 5.1 sound card.
To access the Gateway Web site:
http://support.gateway.com/support/drivers/dlcenter.aspGo to the Gateway support Web site to verify the exact model for the audio device (you need to have your customer ID and the serial number for the computer that is having the problem). Refer to the manufacturer if you need assistance in determining the proper driver to download for your Gateway computer. Gateway also has a utility that you can use to determine the make and the model of the sound card that is installed on your Gateway computer. To access the Gateway utility, go to the following Gateway Web site:
http://support.gateway.com/support/drivers/search.asp?ref=output&ct=fn¶m=gtwupd.exeNOTE: Please refer to the manufacturer if you need help using this utility.
If you are using the Boston Acoustic Speakers that were included with your Gateway computer, you may need to turn on digital output. You need to turn on digital output if the following scenario occurs:
After you upgrade to Windows XP and you verify that all of the correct sound drivers are installed, you do not hear any sound through the Boston Acoustics 7500 Surround Sound speakers; however, when you plug headphones into the sound card or if you use an analog-only speaker set, you can hear audio playback.
To turn on digital playback:
302710For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/302710/EN-US/ )Boston BA735 Speakers Do Not Work After Windows XP Upgrade
(https://support.microsoft.com/kb/304778/EN-US/ )Previously Installed SBLive Accessories Don't Work After Upgrade
(https://support.microsoft.com/kb/307918/ )How to troubleshoot sound problems in Windows XP
(https://support.microsoft.com/kb/295318/EN-US/ )List of Sound and Gameport Drivers in Windows XP
(https://support.microsoft.com/kb/310126/EN-US/ )Troubleshooting Device Conflicts with Device Manager
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Article ID: 313022 - Last Review: July 18, 2012 - Revision: 6.0