This article was previously published under Q313143
This article has been archived. It is offered "as is" and will no longer be updated.
Some Shift-JIS characters in a message body may become question marks (?) if:
The environment is a Japanese-language Exchange 2000 Server Service Pack 2 (SP2) environment.
You applied the fix that is described in the following Microsoft Knowledge Base article:
283214 XCCC: Outlook Web Access May Send a Japanese-Language Message in SJIS
You set the UseAltRegionalCharset registry value that is also described in Knowledge Base article Q283214.
You used Microsoft Outlook Web Access (OWA) to send the message.
The following table contains the Shift-JIS characters that are affected.
Fullwidth hyphen-minus sign
Fullwidth cent sign
Fullwidth number sign
Fullwidth not sign
Fullwidth broken bar
This problem occurs because of mismatches in character mapping between JIS X 0201-1995 and code page 932 (known as Shift-JIS). Because of these mismatches, these characters become question marks during the character conversion.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The version of this fix should have the following file attributes or later:
Component: Information store
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.