Event ID 1000 is logged and Lync 2013 (Skype for Business) client crashes when you reconnect a remote session

You disconnect and then reconnect a remote session to a Remote Desktop Server computer that's hosted in Citrix XenDesktop 7.6 (for example, by locking and unlocking your computer screen). In this situation, Microsoft Lync 2013 (Microsoft Skype for Business) may crash. Additionally, the following event is logged in the Application log:

Log Name:      Application
Source:        Application Error
Date:          Date/Time
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ComputerName
Faulting application name: lync.exe, version: XX.X.XXXX.XXXX, time stamp: 0x52b0af33
Faulting module name: ntdll.dll, version: XX.X.XXXX.XXXX, time stamp: 0x4ce7ba58
Exception code: 0x00000000
Fault offset: 0x0001017e
Faulting process id: 0x618
Faulting application start time: 0x01d0866331bfbfb4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dllReport Id: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

This issue occurs because some code elements that used to check NULL device pointers are missing from the current file.
To fix this issue, install the January 12, 2016 update (KB3114502) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Article ID: 3132307 - Last Review: 03/11/2016 03:44:00 - Revision: 2.0

Microsoft Lync Server 2013, Skype for Business

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