Users can’t access their mailbox because of an incorrect proxy address in O365 dedicated/ITAR
In Microsoft Office 365 dedicated/ITAR, users can’t access their mailbox.
This issue occurs because the users have an invalid proxy address in the list of their email addresses.
If this issue involves a managed proxy or SIP address, go to the following Microsoft Knowledge Base articles:
- 2812482 You can't remove a managed proxy address from a mailbox in Office 365 dedicated/ITAR
- 2643097 User request to update SIP address in Office 365 dedicated fails
For all other cases, remove the offending or incorrect proxy address, and then wait for a sync cycle to occur to replicate to the managed environment. Refer to "6.1.15 ProxyAddresses Attribute Flow Rule section in the MMSSPP Identity Synchronization Handbook.
Article ID: 3132805 - Last Review: 01/05/2016 00:12:00 - Revision: 1.0
Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal
- vkbportal226 KB3132805