Users can’t access their mailbox because of an incorrect proxy address in O365 dedicated/ITAR

Symptoms
In Microsoft Office 365 dedicated/ITAR, users can’t access their mailbox.
Cause
This issue occurs because the users have an invalid proxy address in the list of their email addresses.
Resolution
If this issue involves a managed proxy or SIP address, go to the following Microsoft Knowledge Base articles:


For all other cases, remove the offending or incorrect proxy address, and then wait for a sync cycle to occur to replicate to the managed environment. Refer to "6.1.15 ProxyAddresses Attribute Flow Rule section in the MMSSPP Identity Synchronization Handbook.
More information
Properties

Article ID: 3132805 - Last Review: 01/05/2016 00:12:00 - Revision: 1.0

Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal

  • vkbportal226 KB3132805
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