This article was previously published under Q313441
This article has been archived. It is offered "as is" and will no longer be updated.
If you use Microsoft Windows Explorer to try to delete a non-delivery report (NDR) from drive M, you may receive the following error message:
Can't find the item
This problem can occur if the NDR responses have the message class REPORT.IPM; the Exwin32 interface does not support the REPORT.IPM message class and therefore cannot delete these messages.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:
Component: Installable File System (IFS)
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.