Word 2002 stops responding when you use the Italian grammar checker

This article was previously published under Q313455
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you use the Italian grammar checker (Msgrit32.dll) to proof a document, Microsoft Word stops responding, and you may receive the following error message:
Winword caused an invalid page fault in module KERNEL32.DLL
CAUSE
This problem may occur if the document contains a phrase in which an article and a noun are separated by a number and do not agree grammatically, such as "Le 60000 documento." (The correct phrase is "I 60000 documenti.")
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date          Time   Version   Size       File name        -------------------------------------------------------   18-JAN-2002   23:30  0.0.0.00  159,744    Msgrit32.msp   19-JAN-2002   01:45  0.0.0.00  993,280    Msgrit32_Admin.MSP   14-FEB-2002   21:00  0.0.0.00   48,280    Lpk.msp   14-FEB-2002   21:02  0.0.0.00  892,416    Lpk_Admin.msp				
NOTE: The two versions of this fix are for Full Italian Office XP (Msgrit32.msp) and English Office XP plus Language Pack (LPK.msp)

To apply Lpk.msp, all of the following products and patches must be installed:
  • English Microsoft Office XP
  • English Microsoft Office XP SP-1 Patch
  • Microsoft Office XP MultiLanguage User Interface (MUI) Pack for Italian
  • Microsoft Office XP SP-1 MUI Pack for Italian


After the hotfix is installed, the following files will have the listed attributes or later:
   Date          Time   Version   Size       File name        ------------------------------------------------------   06-DEC-2001   09:38  3.0.0.29  1,601,620  Msgrit32.dll				

WORKAROUND
Turn off the grammar checking option for gender and number agreement. To do this, follow these steps:
  1. On the Tools menu, click Options.
  2. On the Spelling and Grammar tab, click Settings.
  3. Click to clear the Grammatica - Genere-Numero check box. Click OK twice.
Clearing the check box avoids the problem; however, the grammar checker will no longer indicate any gender and number agreement errors.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
crash crashes crashing crashed quit quitting quits fail fails failing failed break FIX
Properties

Article ID: 313455 - Last Review: 02/27/2014 21:10:57 - Revision: 1.3

  • Microsoft Word 2002 Standard Edition
  • kbnosurvey kbarchive kbstoprespond kberrmsg kbofficexpsp2fix kbprb KB313455
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