"Internal_Power_Error" stop error when you detach Surface Book screen

When you detach the clipboard (screen) from a Surface Book, you experience the following stop error:

This issue may occur if you have not installed the video driver for the NVidia dGPU hardware.
To resolve this issue, follow these steps:
  1. Download the .msi file for the latest Surface Book drivers from https://www.microsoft.com/en-us/download/details.aspx?id=49497.
  2. Double-click the .msi file, and then run the installation process.
Note Surface Book .msi files that were released before January 27, 2016, do not automatically install the NVidia driver. Drivers that correspond to those versions of .msi files must be installed manually. For information about how to do this, see Device Manager reports Code 28 error for 3D video controller on Surface Book.

Article ID: 3135604 - Last Review: 02/27/2016 00:27:00 - Revision: 3.0

Surface Book

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