Print job fails if Creator Owner is removed from Windows Server 2012 R2 or Windows Server 2012

This article describes an issue that occurs when a client computer connects to the print queue and tries to print a file in Windows Server 2012 R2 or Windows Server 2012. You can fix this issue by using the update in this article. Before you install this update, see the Prerequisites section.
Symptoms
A client computer that's running Windows 8 or Windows 8.1 can't print and receives an "Access Denied" error message when the client tries to print against a print server that's running Windows Server 2012 or Windows Server 2012 R2. This issue occurs if the Creator Owner principal's Manage Documents permission for the print queue is removed.
How to get this update
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012DownloadDownload the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update in Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Windows Server 2012

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows Server 2012RTMGDR
    6.2.920 0.21xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Compstui.dll6.2.9200.16384308,73626-Jul-201203:05x64NoneNot applicable
Dafprintprovider.dll6.2.9200.2115855,80825-Jun-201404:20x64NoneNot applicable
Findnetprinters.dll6.2.9200.1638466,04826-Jul-201203:05x64NoneNot applicable
Printui.exe6.2.9200.1638462,97626-Jul-201203:08x64NoneNot applicable
Puiapi.dll6.2.9200.21761187,39230-Jan-201615:37x64NoneNot applicable
Puiobj.dll6.2.9200.21761458,24030-Jan-201615:37x64NoneNot applicable
Localspl.dll6.2.9200.176441,024,51230-Jan-201618:07x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.2.9200.1764239,93630-Jan-201618:07x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.2.9200.217631,038,84830-Jan-201615:37x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.2.9200.2176139,93630-Jan-201615:37x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll6.2.9200.21763733,18430-Jan-201615:37x64NoneNot applicable
Compstui.dll6.2.9200.16384288,76826-Jul-201203:18x86NoneNot applicable
Dafprintprovider.dll6.2.9200.2115845,05625-Jun-201404:05x86NoneNot applicable
Findnetprinters.dll6.2.9200.1638453,76026-Jul-201203:18x86NoneNot applicable
Printui.exe6.2.9200.1638461,95226-Jul-201203:20x86NoneNot applicable
Puiapi.dll6.2.9200.21761162,30430-Jan-201616:21x86NoneNot applicable
Puiobj.dll6.2.9200.16384339,96826-Jul-201203:19x86NoneNot applicable

Windows Server 2012 R2

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Pmcsnap.dll6.3.9600.18049825,85607-Sep-201516:21x64NoneNot applicable
Ppcsnap.dll6.3.9600.18049260,09607-Sep-201516:17x64NoneNot applicable
Print management.lnkNot applicable1,11822-Aug-201306:44Not applicableNoneNot applicable
Printmanagement.mscNot applicable146,38918-Jun-201315:10Not applicableNoneNot applicable
Compstui.dll6.3.9600.17780309,76020-Mar-201503:49x64NoneNot applicable
Dafprintprovider.dll6.3.9600.18223269,31230-Jan-201618:48x64NoneNot applicable
Findnetprinters.dll6.3.9600.1741566,04829-Oct-201402:04x64NoneNot applicable
Printui.exe6.3.9600.1741562,97629-Oct-201402:43x64NoneNot applicable
Puiapi.dll6.3.9600.18223192,51230-Jan-201619:00x64NoneNot applicable
Puiobj.dll6.3.9600.18223477,18430-Jan-201619:50x64NoneNot applicable
Localspl.dll6.3.9600.182231,091,58430-Jan-201618:57x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.3.9600.1822345,56830-Jan-201619:26x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll6.3.9600.18223864,25630-Jan-201618:56x64NoneNot applicable
Prnntfy.dll6.3.9600.17415221,18429-Oct-201401:45x64NoneNot applicable
Windows.systemtoast.print.notification.lnkNot applicable1,51522-Aug-201306:44Not applicableNoneNot applicable
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86NoneNot applicable
Dafprintprovider.dll6.3.9600.18223203,77630-Jan-201617:41x86NoneNot applicable
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86NoneNot applicable
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86NoneNot applicable
Puiapi.dll6.3.9600.18223167,42430-Jan-201617:48x86NoneNot applicable
Puiobj.dll6.3.9600.18223367,10430-Jan-201618:18x86NoneNot applicable
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86NoneNot applicable

Additional file information

x64 Windows Server 2012
File propertyValue
File nameAmd64_2493258a3e916e374edcbdf57c9576fd_31bf3856ad364e35_6.2.9200.17644_none_250c013e0c6d39eb.manifest
File versionNot applicable
File size722
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_a76bed60e770b2b6412c913cbabb1f26_31bf3856ad364e35_6.2.9200.21763_none_fa45234e9af9d5d5.manifest
File versionNot applicable
File size1,453
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_c2c7171463a0b5b348afb2986cf30187_31bf3856ad364e35_6.2.9200.21763_none_c8a014d8f78aa7db.manifest
File versionNot applicable
File size1,089
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_e14a72bfe7ac4170e69118b7e351c1f1_31bf3856ad364e35_6.2.9200.21763_none_6f6320b9af973bdb.manifest
File versionNot applicable
File size1,092
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_e8ea3afb7ad3801a2da020f7366ffb15_31bf3856ad364e35_6.2.9200.21763_none_ebb59f4ce96b3d7e.manifest
File versionNot applicable
File size1,450
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21763_none_2fbc124798bee08a.manifest
File versionNot applicable
File size23,238
Date (UTC)31-Jan-2016
Time (UTC)18:16
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.17644_none_891033fa1c51f024.manifest
File versionNot applicable
File size5,178
Date (UTC)30-Jan-2016
Time (UTC)20:58
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21763_none_898330a33580ae79.manifest
File versionNot applicable
File size5,178
Date (UTC)30-Jan-2016
Time (UTC)18:09
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21763_none_92db0d6113bc9990.manifest
File versionNot applicable
File size10,345
Date (UTC)30-Jan-2016
Time (UTC)18:09
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,455
Date (UTC)31-Jan-2016
Time (UTC)18:10
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21763_none_3a10bc99cd1fa285.manifest
File versionNot applicable
File size22,492
Date (UTC)31-Jan-2016
Time (UTC)18:16
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21763_none_9d2fb7b3481d5b8b.manifest
File versionNot applicable
File size9,132
Date (UTC)30-Jan-2016
Time (UTC)17:19
PlatformNot applicable
x64 Windows Server 2012 R2
File propertyValue
File nameAmd64_31df4c8a489cec070b24f3bf20fd37db_31bf3856ad364e35_6.3.9600.18223_none_c64fd4599cb33d0f.manifest
File versionNot applicable
File size733
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameAmd64_36e8feeec722cf83ce76d39a1a3ff345_31bf3856ad364e35_6.3.9600.18223_none_e0d44760c63bd581.manifest
File versionNot applicable
File size733
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameAmd64_5b19e570442d0db9971ae71c490180a7_31bf3856ad364e35_6.3.9600.18223_none_451fda4dc06bb1c0.manifest
File versionNot applicable
File size1,453
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameAmd64_82a28d5fbcd6d5e5182244b44a60b751_31bf3856ad364e35_6.3.9600.18223_none_b1d84344394e48fa.manifest
File versionNot applicable
File size732
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameAmd64_b15bc633e28e5be8a513b3e45018bb22_31bf3856ad364e35_6.3.9600.18223_none_3238c0097cf0e3fa.manifest
File versionNot applicable
File size1,089
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameAmd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18223_none_fc6651bf5479211a.manifest
File versionNot applicable
File size24,611
Date (UTC)31-Jan-2016
Time (UTC)06:56
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18223_none_c7524f72c9b3c67e.manifest
File versionNot applicable
File size23,376
Date (UTC)31-Jan-2016
Time (UTC)06:56
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18223_none_21196dce6675946d.manifest
File versionNot applicable
File size5,178
Date (UTC)30-Jan-2016
Time (UTC)21:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18223_none_2a714a8c44b17f84.manifest
File versionNot applicable
File size10,345
Date (UTC)30-Jan-2016
Time (UTC)21:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18223_none_6cdf61eec5eda0df.manifest
File versionNot applicable
File size6,621
Date (UTC)31-Jan-2016
Time (UTC)06:56
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,918
Date (UTC)31-Jan-2016
Time (UTC)06:47
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18223_none_d1a6f9c4fe148879.manifest
File versionNot applicable
File size22,630
Date (UTC)31-Jan-2016
Time (UTC)06:56
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18223_none_34c5f4de7912417f.manifest
File versionNot applicable
File size9,132
Date (UTC)30-Jan-2016
Time (UTC)20:25
PlatformNot applicable
File nameWow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18223_none_77340c40fa4e62da.manifest
File versionNot applicable
File size3,837
Date (UTC)31-Jan-2016
Time (UTC)06:56
PlatformNot applicable
Properties

Article ID: 3139649 - Last Review: 04/12/2016 20:36:00 - Revision: 2.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation

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