Email message body is garbled when the Russian version of Outlook is used in Exchange Server

Symptoms
Consider the following scenario:
  • You are running Microsoft Outlook in Online Mode in an Exchange Server or Office 365 environment.
  • The Preferred encoding for outgoing messagesoption in Outlook is set to KOI8-R (the default encoding setting for the Russian version of Outlook).
  • You create a message that contains some Russian characters, and then you save it as draft.
In this scenario, the body of the message is garbled after you send this draft.
Cause
This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display it.
Resolution
Configure the Outlook client to use UTF-8 for the Preferred encoding for outgoing messages option. To do this, follow these steps:
  1. In Outlook, select File>Option>Advanced.
  2. In the International options section, set the Preferred encoding for outgoing messages option to UTF-8.
More information
For more information about content conversion, see Content conversion.

For more information about the PidTagBodyHtml canonical property, see PidTagBodyHtml canonical property.

For more information about message-encoding options, see Message-encoding options.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3140296 - Last Review: 02/25/2016 00:57:00 - Revision: 1.0

Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard, Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition

  • kbsurveynew kbtshoot kbexpertiseinter KB3140296
Feedback