"You do not have permission to access these records" error when you click Track in CRM

Symptoms
When you click Track in CRM within Microsoft Dynamics CRM for Outlook, it fails with the following error:

"You do not have permission to access these records. Contact your Microsoft Dynamics CRM administrator."
Cause
Your user record in Microsoft Dynamics CRM is missing read access for the Record Creation and Update Rule entity. Microsoft is aware of this issue and plans to provide a fix so this privilege is not required to track emails. In the meantime, you can use the workaround provided in the Resolution section.
Resolution
Sign into Microsoft Dynamics CRM as a user with the System Administrator role. Locate the security role assigned to the user. On the Service Management tab of the security role, grant Read access for the Record Creation and Update Rule entity.
More information
If you capture client side CRM tracing, the following information is logged:

Principal user (Id={GUID}, type=8) is missing prvReadConvertRule privilege (Id=a51aa4b3-b0c3-4b81-a290-9ed4b0db8fb1)
2015-08-21T15:27:32.0596285Z
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3140750 - Last Review: 02/04/2016 20:32:00 - Revision: 1.0

Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016

  • kbmbsmigrate kbsurveynew KB3140750
Feedback