Technical scenarios matrix for Office 365 Dedicated/ITAR

The Technical scenarios matrix (TSM) provides guidance about how to resolve technical support issues (break-fix) in Microsoft Office 365 Dedicated/ITAR. Around the core workloads and areas, you can search and filter for solutions to issues that your organization may experience. For each technical scenario, you can take the following actions:
  • See the resolution path
  • Reference a Support KB article (linked) that's related to your platform (Aruna, ANSI, vNext) 
  • See whether the issue can be addressed through self-service tools
Workloads and areas: select the relevant area

A screenshot of the TSM areas page

More information

When to use the TSM

  • The TSM should be referenced before you submit an escalation. It may help you resolve the issue on your own without having to involve Microsoft Support. 
  • The TSM should be available to all Service Desk/IT Pros who submit escalations to Microsoft. 

Where to find the TSM

The TSM is updated monthly. A What’s New tab shows the changes that you make, for quick reference. Each month the TSM is posted to the following sites:  
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 3141127 - Last Review: 02/19/2016 01:59:00 - Revision: 2.0

Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal

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