OWA password expiration notification when you use fine-grained password policy

Symptoms
In Outlook on the web or Outlook Web App (OWA), the password expiration notification window is displayed when a user tries to log on to their mailbox. However, the fine-grained password policy shows that the user’s password is not expired.
Cause
This issue occurs because the user is assigned a fine-grained password policy where the maximum password age is longer than the maximum password age in the default domain policy.
Workaround
To work around this issue, use one of the following options.

Option 1: Disable the fine-grained password policy for all users.

Option 2: Disable the OWA password change feature from Exchange Server.

Option 3: Change the Maximum Password Age value for the Default Domain Policy setting so that it's larger than the value in the fine-grained password policy.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3141296 - Last Review: 02/26/2016 17:44:00 - Revision: 3.0

Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Microsoft Exchange Server 2007 Enterprise Edition, Microsoft Exchange Server 2007 Standard Edition, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

  • kbsurveynew KB3141296
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