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Ole32.dll May Cause an Error Message in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q314409
You may receive the following error message:
Msmsgs.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is displayed:
App Name    App Version  Module Name  Module Version  Offset--------------------------------------------------------------Msmsgs.exe    Ole32.dll    5.1.2600.0      000537a3					
This issue is caused by a leaking IRichEditOle interface.
To resolve this issue, install Windows Messenger version 4.6 or later from the following Microsoft Web site:

Article ID: 314409 - Last Review: 02/25/2013 09:20:00 - Revision: 2.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbprb kbprod2web KB314409