OLEXP: "Unable to Poll" Message Appears in Outlook Express with Hotmail Account

This article was previously published under Q314427
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For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
When you perform a send and receive or set up a new Hotmail account inOutlook Express, you may receive the following error message:
Unable to poll for new messages on your HTTP server.
Account: 'Hotmail'
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp'
Protocol: HTTPMail
Server Response: 'End tag 'D:response' does not match the start tag 'D:prop'.
Port: 0
Secure(SSL): No
Error Number: 0xC00CE56D
This behavior can occur because Internet Explorer manages cookies on a site-by-site basis.
To resolve this behavior, modify Internet Explorer's Privacy settings to include Hotmail.com in the list of domains that always allow cookies. Follow these steps:
  1. Click Start, point to Programs, and then click Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Privacy tab, and then click Edit.
  4. In the Address or Web site box, type www.hotmail.com, and then click Allow.
  5. Click OK.

Article ID: 314427 - Last Review: 02/27/2014 21:11:10 - Revision: 1.2

  • Microsoft Outlook Express 6.0
  • Microsoft Outlook Express 6.0
  • Microsoft Outlook Express 6.0
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