Article ID: 314535 - View products that this article applies to.
This article was previously published under Q314535
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You may encounter error messages or problems when you attempt to open a PowerPoint presentation in the following Web-based situations:
PowerPoint 2002 should open the file as a read-only file, but PowerPoint instead attempts to open the document for full (read-write) access before the file is fully downloaded and available. The error message that is generated from the Active Server Pages (ASP) page or Common Gateway Interface (CGI) script indicates that PowerPoint attempts to open the file as a read-write file to update the user information, but that the attempt fails.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841After the hotfix is installed, the following files have the listed attributes or later:
(https://support.microsoft.com/kb/307841/EN-US/ )OFFXP: How to Obtain the Latest Office XP Service Pack
Date Time Version Size File name ---------------------------------------------------------- 11-Jan-2002 15:59 10.0.3708 5,974,344 Powerpnt.exe
When you attempt to install the fix, you may receive the following error message:
IMPORTANT: This patch will not install unless the Office XP Service Pack 1 has been installed first. To install Office XP SP1, click the link below:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Steps to Reproduce Behavior
Although this problem is specific to PowerPoint 2002, users of versions of PowerPoint 2000 earlier than Service Release 1 (SR1) may experience similar behavior because of another problem that was corrected in Office 2000 SR1. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/264143/EN-US/ )FIX: ASP Session Variables Empty When Office 2000 MIME Types Are Streamed with Internet Explorer