Windows 7-based computers with lots of superseded updates stop reporting to the Microsoft Intune console
Microsoft Intune clients experience one or more of the following symptoms:
- They suddenly stop reporting to the Microsoft admin console.
- They experience high CPU utilization.
- Applications install slowly when they're installed through the Intune portal.
- The Microsoft Intune Center triggers the following error:
An error occurred while updating your computer. Error found: Code 0x800705b4.
- The status field under Intune Admin Console > Groups > All Devices displays the following: One or more agents that are installed on this computer have errors. The information for this computer may not be accurate or up to date.
This problem may occur if superseded updates have not been declined for an extended period. During certain processes, such as installing an application, Windows checks all superseded updates in sequence so that the updates and their successors can be correctly mapped. If the list of superseded updates grows too large, this checking task may cause high CPU utilization because of the processing load and time required.
To resolve this issue, follow these steps:
- Log on to the admin console at https://admin.manage.microsoft.com.
- Select Updates, and then click All Updates.
- Use the filter option on the upper toolbar to filter for superseded updates.
- Decline all superseded updates that may apply to Windows 7 or to applications (for example, Microsoft Office) that were installed on the affected clients.
- Restart the affected clients.
Additionally, if you're running Windows 7, make sure that you have the following update installed:
Article ID: 3146124 - Last Review: 03/09/2016 01:13:00 - Revision: 2.0
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