Office 365 subscription automatic license renewal fails when sppcext.dll is missing

Symptoms
When O365 paid subscription tries to renew, the license fails and eventually displays a red bar stating that the subscription is unlicensed.

Message 1:Couldn't Verify Subscription

We couldn't verify your Office 365 subscription, so most features of <application> have been disabled. Please make sure your're connected to the internet and restart your application.



Message 2: Application (Unlicensed Product)

 
Cause
A component of the Windows SPP Service is missing from the computer.  

Resolution
Run the System File Checker to repair any missing files. Follow the steps in the following article.

Use the System File Checker tool to repair missing or corrupted system files


license renewal red band subscription fails
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Properties

Article ID: 3146650 - Last Review: 03/09/2016 09:30:00 - Revision: 1.0

Microsoft Office 365, Microsoft Office 365 ProPlus, Office 365 Education, Office 365 Business, Microsoft Office 365 Home

  • KB3146650
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