Office 365 subscription automatic license renewal fails when sppcext.dll is missing

When O365 paid subscription tries to renew, the license fails and eventually displays a red bar stating that the subscription is unlicensed.

Message 1:Couldn't Verify Subscription

We couldn't verify your Office 365 subscription, so most features of <application> have been disabled. Please make sure your're connected to the internet and restart your application.

Message 2: Application (Unlicensed Product)

A component of the Windows SPP Service is missing from the computer.  

Run the System File Checker to repair any missing files. Follow the steps in the following article.

Use the System File Checker tool to repair missing or corrupted system files

license renewal red band subscription fails
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 3146650 - Last Review: 03/09/2016 09:30:00 - Revision: 1.0

Microsoft Office 365, Microsoft Office 365 ProPlus, Office 365 Education, Office 365 Business, Microsoft Office 365 Home

  • KB3146650