Article ID: 314703 - View products that this article applies to.
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If you add a special character to an e-mail message that was generated in All-in-1, that special character may be encoded in character set 77, which the message transfer agent (MTA) does not recognize and cannot convert. Because of this, a content conversion failure may occur when the MTA tries to convert the message to Microsoft Database Format (MDBEF). The non-delivery report (NDR) causes a conversion problem and is lost.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378The English version of this fix has the following file attributes or later:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
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NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.