This article was previously published under Q314846
For a Microsoft Windows 2000 version of this article, see 122839.
When you dial a Remote Access Services (RAS) server in Windows XP, you mayreceive the following error message as the modem starts to initialize:
Error 692: There was a hardware failure in the modem (or other connecting device).
This behavior can occur if any of the following conditions exists:
The modem is turned off or malfunctioning.
If you have an external modem, the serial cable is incorrectly wired.
If you have an external modem, the serial cable is not securely connected or has open connections.
The serial port or multiport adapter on the RAS server or client is malfunctioning.
The handshaking options for the modem are incorrectly configured.
The modem is unsupported, or the chosen emulation may be incorrect.
The modem .inf files become corrupted or the modem driver becomes corrupted.
To resolve this problem, use the appropriate method:
Reset your modem. Consult the documentation for information about how to reset the modem.
If you have an external modem, make sure that you are using the correct serial cable. For more information about requirements for proper cabling, refer to the "Cabling Requirements" section in Dial-Up Networking Help.
If you have an external modem, make sure that the serial cable is connected securely.
If you are using a pin adapter to connect your external modem to your serial port, make sure that the pin adapter is wired properly for modem communication. For example, a 9- to 25-pin adapter for a mouse does not work properly with an RAS serial setup.
Test the serial port or multiport adapter, and replace the adapter if necessary.
Make sure that the handshaking options for the modem are configured properly. Consult the documentation for information about the different handshaking options that are available for your modem.
Contact the modem manufacturer to see if any setup and initialization information is available for your modem. Also, check the latest Windows hardware compatibility list (HCL) to make sure that your modem is supported.
Use Device Manager to remove the modem. You can do this in safe mode or in normal mode. Restart the computer in normal mode. Windows XP will redetect the modem and reinstall the correct drivers.