XIMS: Extended Characters Are Not Displayed Correctly in the Subject Field

This article was previously published under Q314927
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If a message from a Microsoft Mail Connector with code page 850 comes to an Exchange 2000 server by means of another Exchange 2000 server that is running the Microsoft Mail Connector, extended characters in the subject of that message may seem to be garbled.
Exchange 2000 receives the message with valid Transport-Neutral Encapsulation Format (TNEF) with code page 850. Exchange 2000 decodes TNEF, gets PR_MESSAGE_CODEPAGE (850), and then sets it correctly in the cache, but converter's code page (1252) overwrites that setting. Therefore, Exchange 2000 has an incorrect code page set to 1252 instead of 850. Because there is no valid conversion between 850 and 1252, Exchange 2000 converts the message incorrectly:
Received: from dlg2-04.dlgleo.com ([]) by dlg2-05.dlgleo.com with Microsoft SMTPSVC(5.0.2195.2966);
Fri, 5 Oct 2001 02:34:54 -0700content-class: urn:content-classes:messageReturn-Path: IMCEAMS-CYB_BP1_Admin@dlgleo.comX-MimeOLE: Produced By Microsoft Exchange V6.0.4417.0
X-OriginalArrivalTime: 05 Oct 2001 09:34:54.0903 (UTC)
Subject: =?iso-8859-1?Q?------__=3F=3F=3F=3F=3F=3F_=2C=2C=2C=2C=2C_=A4=A4?=
Date: Thu, 4 Oct 2001 14:42:00 -0700
MIME-Version: 1.0
Message-ID: 059F497EFB40784082579F50C36C4A5F702E@dlg2-04.dlgleo.com
Content-Type: text/html;
Content-Transfer-Encoding: binary
Thread-Topic: =?iso-8859-1?B?LS0tLS0tICA/Pz8/Pz8gLCwsLCwgpKQ=?=
Thread-Index: AcFNgP1yHnDJiHuBT/6HAUd6L0QI+Q==
From: "Administrator" IMCEAMS-CYB_BP1_Admin@dlgleo.com
To: "Jorge Pinero" jorge@dlgleo.com
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Information store

File nameVersion

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Article ID: 314927 - Last Review: 10/24/2013 09:05:59 - Revision: 1.3

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB314927