You are currently offline, waiting for your internet to reconnect

Cannot access the Internet with ZoneAlarm or ZoneAlarm Pro installed after you upgrade to a later version of Office

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q315041
SYMPTOMS
After you install a Microsoft Office Service Pack, or after you upgrade from one version of Microsoft Office to a later version, you cannot access the Internet.
CAUSE
This problem occurs when you install ZoneAlarm or ZoneAlarm Pro on your computer before you upgrade Microsoft Office.
RESOLUTION
To resolve this problem, contact Zone Labs for assistance. Alternatively, you can use the following information that is provided by Zone Labs:
  1. Open ZoneAlarm, and then press F1.
  2. From the Search tab, type troubleshooting.
  3. Double-click "I'm having trouble connecting to the Internet."
MORE INFORMATION
For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
prb OFFXP kbOfficeXPSP1Iss sp1 sp-1 ACC2002 XL2002 OL2002 PPT2002 FP2002 WD2002 can't get on web Off2003 OFF2007 WD2007
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Article ID: 315041 - Last Review: 09/18/2011 12:50:00 - Revision: 7.0

Microsoft Office XP Professional Edition with Microsoft FrontPage 2002, Microsoft Office Outlook 2003, Microsoft Office PowerPoint 2003, Microsoft Office Publisher 2003, Microsoft Office Professional Edition 2003, Microsoft Office Small Business Edition 2003, Microsoft Office Basic Edition 2003, Microsoft Office Access 2003, Microsoft Office Basic 2007, Microsoft Office Enterprise 2007, Microsoft Office Home and Student 2007, Microsoft Office Professional 2007, Microsoft Office Professional Plus 2007, Microsoft Office Standard 2007, Microsoft Office Ultimate 2007, Microsoft Office Access 2007, Microsoft Office Excel 2007, Microsoft Office InfoPath 2007, Microsoft Office OneNote 2007, Microsoft Office Outlook 2007, Microsoft Office PowerPoint 2007, Microsoft Office Project Professional 2007, Microsoft Office Project Standard 2007, Microsoft Office Publisher 2007, Microsoft Office SharePoint Designer 2007, Microsoft Office Visio Professional 2007, Microsoft Office Visio Standard 2007, Microsoft Office Word 2007

  • kb3rdparty kbnofix kbprb KB315041
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