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Error message when you try to use the Tools menu in Outlook: "The operation failed due to a registry or installation problem"

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q315048
When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.
This behavior can occur if your e-mail profile is damaged.
To resolve this behavior, create a new e-mail profile.
For more information about creating a new e-mail profile, click the following article number to view the article in the Microsoft Knowledge Base:
287072 How to create a new e-mail profile for Outlook 2002
ol2003 2l2007 OL2002 reviewdocid

Article ID: 315048 - Last Review: 01/31/2007 20:03:40 - Revision: 2.2

  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • kbsetup kbmenu kberrmsg kbprb KB315048