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"Hygiene DAL retried a transient condition the maximum number of times" error when you run a historical search in Exchange Online

PROBLEM
When you use the Start-HistoricalSearch PowerShell cmdlet to run a historical message trace in Exchange Online, you receive an error message that resembles the following:
The Hygiene DAL retried a transient condition the maximum number of times.

Start-HistoricalSearch -ReportTitle "MessageTraceDetail " -StartDate 03/09/2016 -EndDate 03/09/2016 -ReportType MessageTraceDetail -SenderAddress sender@contoso.com  -RecipientAddress recipient@contoso.com  -NotifyAddress notify@contoso.comThe Hygiene DAL retried a transient condition the maximum number of times.    + CategoryInfo          : NotSpecified: (:) [Start-HistoricalSearch], TransientDALException    + FullyQualifiedErrorId : [Server=BLUPR03MB1362,RequestId=843bcba7-bab7-41df-b760-fed1b41c43d9,Tim    eStamp=3/14/2016 9:24:04 PM] [FailureCategory=Cmdlet-TransientDALException] F581E8FA,Microsoft.Exc    hange.Management.FfoReporting.StartHistoricalSearch    + PSComputerName        : outlook.office365.com
This issue occurs if the StartDate and EndDate parameters are set to the same date and if the time of day isn't specified. If you don't enter a time of day, the value is set to 00.00.00 by default.
SOLUTION
Specify the time of day in the StartDate and EndDate parameters.
MORE INFORMATION
For more information about the Start-HistoricalSearch cmdlet, see Start-HistoricalSearch.

Still need help? Go to the Office 365 Community website.
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Article ID: 3152287 - Last Review: 04/05/2016 17:28:00 - Revision: 2.0

Microsoft Exchange Online

  • o365e o365m o365022013 o365 o365a KB3152287
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