Article ID: 315275 - View products that this article applies to.
This article was previously published under Q315275
For a Microsoft Windows 2000 version of this article, see 247894
After you install Windows XP or upgrade to Windows XP, you may experience one or more of the following symptoms:
This issue can occur if you are using a network adapter that is not supported in Windows XP.
To resolve this issue, use either of the following methods:
Method 1Contact the manufacturer of your network adapter to see whether there is a Windows XP-compatible driver for your network adapter.
Method 2Replace the network adapter with a network adapter that Windows XP supports. Check the most recent Windows Hardware Compatibility List (HCL), which is available at the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Here is a list of some network adapters that Windows XP does not support:
Note that these unsupported network adapters are not included in the Windows Hardware Compatibility List (HCL). For additional information about devices that are not on the HCL, click the article number below to view the article in the Microsoft Knowledge Base:
142865Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(https://support.microsoft.com/kb/142865/EN-US/ )Microsoft Support Policy on Hardware Not on Windows HCL
Article ID: 315275 - Last Review: December 1, 2007 - Revision: 2.4