This article was previously published under Q315350
This article has been archived. It is offered "as is" and will no longer be updated.
When you access the computer's CD drive or DVD drive after you upgrade to Windows XP, you may receive the following error message:
Drive:\ is not accessible. Incorrect function.
Note In this error message, Drive is the drive letter of the CD drive or DVD drive that you are trying to access.
This problem may occur if the CD recording program from Roxio Easy CD Creator is installed on the computer, and if the version of the CD recording program is incompatible with Windows XP.
Easy CD Creator version 4.x and earlier versions are not supported in Windows XP.
To resolve this problem, use one of the following methods:
Easy CD Creator 3.x or 4.x
Remove the program from the computer, and then contact Roxio to upgrade to a version of Easy CD Creator that is supported in Windows XP. For more information about how to remove the program from your computer, contact Roxio or see the program documentation.
To contact Roxio, visit the following Roxio Web site:
For more information about how to troubleshoot problems accessing your CD drive or DVD drive, click the following article numbers to view the articles in the Microsoft Knowledge Base:
316529 CD-R drive or CD-RW drive is not recognized as a recordable device
314060 You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"
For more information about how to troubleshoot Easy CD Creator issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
285910 Error messages occur when you run Easy CD Creator in Windows XP
310628 Easy CD Creator 5.0 does not function in Windows XP
311806 Windows XP restarts when you try to shut down your computer
For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
If these Microsoft Knowledge Base articles do not help you resolve the problem, or if you experience symptoms that differ from those that this article describes, please search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: