Can't recall IRM-protected email messages in Outlook

Symptoms
In Microsoft Outlook, you find that you cannot recall Information Rights Managed (IRM)-protected email messages. The Recall This Message option is unavailable (appears dimmed), as shown in the following screen shot.




Cause
This behavior is by design for IRM-protected email messages.


More information
For more information about the message recall feature in Outlook, see the following Microsoft Knowledge Base articles:

197094 How to use the recall message feature in Outlook
2544448 The Message Recall feature in Outlook fails


Properties

Article ID: 3153602 - Last Review: 04/15/2016 15:57:00 - Revision: 1.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007

  • KB3153602
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