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"An error has occurred" message when you load an Access web app in Internet Explorer

Symptoms
When you try to load a Microsoft Access web app in Internet Explorer, the app may not load completely, and then you receive an "Error has occurred. Sorry, something went wrong. Please try again later" error message.

Note The "TECHNICAL DETAILS" section of the error does not show a value for the Correlation ID.
Cause
Internet Explorer imposes a time-out limit for the server to return data through the ReceiveTimeout registry key. The value that's specified for this time-out may have been changed to a value that's less than what's needed for the server to respond to the Access app request.
Resolution
To resolve this issue, follow the steps in the "More Information" section of the following Knowledge Base article to increase the time-out setting to 5 minutes or to another value of your choice: 

KB 181050: Internet Explorer "connection timed out" error when server does not respond
Access app; Access Services; Access web app; Access 2013; Access 2016; IE; 10000
Properties

Article ID: 3154473 - Last Review: 04/28/2016 16:55:00 - Revision: 3.0

Microsoft Access 2013, Access 2016

  • KB3154473
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