Unable to Download from the Windows Update Web Site

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you try to download a file from the Microsoft Windows Update Web site, you may not receive the downloadable file, and you may receive the following message in the Internet Explorer Status bar:
This issue can be caused by a damaged scripting engine.
To resolve this issue, download Windows Script 5.7.

To download Windows Script 5.7 for Windows XP visit the following Web site: http://www.microsoft.com/downloads/details.aspx?familyid=47809025-D896-482E-A0D6-524E7E844D81&displaylang=en

To download Windows Script 5.7 for Windows 2000 , visit the following Web site: http://www.microsoft.com/downloads/details.aspx?familyid=C03D3E49-B40E-4CA1-A0C7-CC135EC4D2BE&displaylang=en
More information
"Javascript:void(0)" is the code that is used as the hyperlink target. The "Javascript:void(0)" message always appears when you click a link or mouse over a link on the Windows Update site. This behavior is normal.

Article ID: 315496 - Last Review: 06/19/2014 14:15:00 - Revision: 5.0

  • kbenv kberrmsg kbprb KB315496