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Cannot Add FQDN Web Folders that Require Basic Authentication to "My Network Places"

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You may not be able to use the fully-qualified domain name (FQDN) to connect to a Web folder on a Microsoft Internet Information Server (IIS) Web server that requires basic authentication.

For example, when you try to use the Add a Network Place Wizard to add a Web folder for server.domain.company.com to "My Network Places," you are prompted for a user name and password to connect. When you enter a valid user name and password, you are again prompted for a user name and password.
Cause
This problem occurs because the Windows XP Web Distributed Authoring and Versioning (WebDAV) redirector sends basic credentials with an FQDN server name, which is not accepted by the IIS Web server.
Resolution
To work around this problem, connect to the server by using the NetBIOS name (for example, use http://server) instead of the FQDN or type the NetBIOS name of the server, followed by \user name in the User name box instead of just the user name. For example, type server\user name instead of just user name, and then type the password in the Password box.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Properties

Article ID: 315621 - Last Review: 01/12/2015 19:34:32 - Revision: 5.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server

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