Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Summary

On the Surface Hub, you may sometimes have to use the "Reset device" feature in the Settings app. Resetting the device is the only way to change its domain membership and administrator accounts. It's also a troubleshooting step for several other driver or operating system–related problems.

More Information

After you start the "Reset device" process, do not turn off or unplug the Surface Hub until the process has completed. This may take up to 6 hours. Successful completion returns you to the out-of-box experience, whereas a return to the Welcome screen indicates that the reset encountered a problem and rolled back to the previously existing OS image.

If you see a blank screen for long periods of time during the "Reset device" process, please wait and do not take any action.

Warning: Any interruption of this process can render the Surface Hub unbootable and require warranty service.

Improvements to the reset process are being evaluated and may be included in future cumulative updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×