The Connect app in Surface Hub exits unexpectedly

Symptoms
If a Wired Connect session is started from the Welcome screen in Surface Hub by connecting a DisplayPort input, the Connect app may exit (back to Welcome screen) after you use the side keypad to cycle through all Source inputs.
Cause
This is an issue in the Connect app and its default full-screen state. By changing the size of the app, or by selecting a DisplayPort input thumbnail in the Connect app, you can prevent input cycling from affecting the app.
Resolution
To resolve this issue, first launch the Connect app from the Welcome screen, and then connect a DisplayPort input. If the input is already connected, manually select the thumbnail.
More information
If the Connect app is automatically launched after you connect a DisplayPort input, you may experience this issue again if you cycle through the inputs by clicking the Source button.
Properties

Article ID: 3157417 - Last Review: 04/22/2016 21:51:00 - Revision: 3.0

Surface Hub

  • KB3157417
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