Users in a federated domain see a yellow exclamation mark in Office 2013 apps

PROBLEM
When a user who is in a federated domain but who isn't synchronized to Azure Active Directory (Azure AD) opens an Office 2013 app, they see a yellow exclamation mark. 
CAUSE
By default, Office 2013 uses the Microsoft Online Services Sign-in Assistant (also known as IDCRL). IDCRL detects that the user’s domain is federated and therefore tries to authenticate the user to Azure AD. Because the user isn't synced to Azure AD, the user doesn't exist in Azure AD, and this triggers the yellow exclamation mark in the Office 2013 app.
SOLUTION
Do one of the following.

Solution 1: Set the SignInOptions registry key value to 3

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Note Use this procedure for only those users who aren't synced to Azure AD. Using this procedure for synced users may cause those users to experience sign-in failures.

To resolve this issue for only those users who aren't synced to Azure AD, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\SignIn\
  3. Right-click the SignInOptions registry key, click Modify, type 3 in the Value data box, and then click OK.
  4. Exit Registry Editor.
Setting the SignInOptions registry key to 3 forces Office 2013 to authenticate only against the user's local Active Directory service instead of trying to sign the user in to Azure AD.

Solution 2: Use Office 2016

The yellow exclamation mark isn't displayed in Office 2016 apps.
MORE INFORMATION
Still need help? Go to the Office 365 Community website.
Properties

Article ID: 3158020 - Last Review: 05/03/2016 19:32:00 - Revision: 2.0

Microsoft Office 365, Microsoft Azure Active Directory, Microsoft Office Professional 2013, Microsoft Office Standard 2013

  • o365022013 o365 o365e o365m o365a KB3158020
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